Complete Guide for Wiseband Zendesk Helpdesk
What is the advanced distribution contract?
The advanced distribution contract is an offer by Wiseband, allowing artists to benefit from more comprehensive distribution services and better promotion and visibility advantages on streaming platforms.
Who can be offered the advanced distribution contract?
The advanced distribution contract can be offered to all artists, labels, and associations looking to improve their reach and music distribution via Wiseband.
What are the commissions based on account types?
- Artist account: 9%
- Premium account: 15%
- Advanced distribution contract: 25%
- Some accounts/contracts may have a personalized commission
What information is needed for an artist invoice-payment?
- **SAS DARGENT MUSIC**
- **WISEBAND**
- **Headquarters:** 2 La Croix Perrine, 85130 CHANVERRIE
- **SIRET:** 80524653500043
- **VAT:** FR13805246535
- **APE:** 6209Z
Does SACEM provide retroactive payment on views if ISWC codes are not configured on albums?
Yes, SACEM collects the names of authors/composers and distributes royalties even when ISWC codes are not provided.
Can you register with Wiseband without a company or association?
Yes, it is possible to register with Wiseband without having a company or association.
What is infringement?
Infringement concerns all tracks identified by platforms as fraudulent, which must be removed. Wiseband responds to platform claims regarding rights issues and fake streams.
Who detects these fraudulent streams?
Fraudulent streams are detected internally by Wiseband, and platforms also send reports on this matter.
Wiseband's internal whitelist system
All removed tracks are recorded on a list. If someone tries to upload a track with the same name, Wiseband checks if it can be distributed or not. This system helps manage tracks like "speed & reverb" to avoid duplicates and rights issues.
What is the law on the mandatory contribution of streaming to CNM?
The law on the mandatory contribution of streaming to CNM (Centre National de la Musique) requires streaming platforms to financially contribute to the development of music in France.
What Chinese platforms does Wiseband distribute to?
- AWA
- FLO
- iHeart
- Kwaichou
- Meta
- Netease
- Reso
- Snap
- Soundtrack Your Brand
- Tencent
- TikTok
- Trebel
- VEVO
Are ISWC codes required at the time of online release?
No, ISWC codes are not mandatory or useful for distribution.
What is Dolby Atmos?
Dolby Atmos is an advanced audio technology that creates an immersive sound experience by adding a vertical dimension to the sound, enabling three-dimensional sound spatialization.
Does Wiseband accept Dolby Atmos?
Yes, but we cannot upload them through our interface.
Which platforms does Wiseband distribute music to?
Wiseband distributes to a wide range of platforms including Spotify, Deezer, Apple Music/iTunes/Shazam, TikTok, Facebook/Instagram, Amazon Music, Qobuz, Pandora, Resso, Tidal, JioSaavn, YouTube, Napster, Triller, Snapchat, Anghami, Netease, QQ Music, Alibaba, AWA, Yandex, Mixcloud, Slacker, iHeart Radio, Boomplay, Trebel, 7digital, Beatport, Traxsource, Juno, etc.
If there is a movie dialogue excerpt in a track, can it be distributed freely?
No, it is necessary to obtain the rights to use the movie dialogue excerpts before distributing them.
What does whitelisting mean?
Whitelisting involves adding a track or a channel to a whitelist, authorizing its distribution, and avoiding automatic blocks for copyright infringement.
Can mapping issues be resolved?
Yes, Wiseband can intervene to resolve mapping issues with tracks and artists.
What are the distribution timelines?
- Apple Music: 1 week
- Deezer: 1 hour
- Spotify: 48 hours
What cannot be distributed?
Wiseband cannot distribute copyrighted content, white noise, and sound effects.
What is an ID LABEL?
The ID LABEL is the identifier of a customer account on the Wiseband interface.
Can an artist's name be changed?
Yes, but it may result in the creation of a new artist page on some platforms like Amazon Music, leading to a loss of followers. This service costs €50.
How to distribute a double single while keeping the single mention (and not EP)?
It is recommended to limit singles to one track to avoid them being classified as EPs.
What is the difference between an album and an EP?
- EP: Less than 30 minutes
- Album: More than 30 minutes
Do all platforms have the same definition of a single?
No, for example, Spotify allows multiple tracks under the single format, while Apple Music does not.
What format should the cover be?
The cover should be in JPEG, square format, and in RGB color mode.
What formats are accepted for audio files?
It is advised to upload in WAV, standard 16bit, or 24bit for HD. The FLAC format is not accepted by all platforms.
Are there any restrictions on names?
No emojis, bold, or italics. Special characters can complicate referencing.
How many artists can be indicated in the metadata?
Up to three main artists can be listed. Beyond that, the release is considered a "Various Artists" compilation.
What day should be chosen for a release?
It is recommended to choose Friday to maximize visibility by media, curators, and editorials.
### Is it a good idea to release during the holidays?
It depends on the artist's strategy and the type of music. Holiday periods can be less saturated but also have less active audience.
### How to share royalties?
Wiseband allows for sharing royalties among the various artists involved in a release.
If an artist does not have a Wiseband account and appears in the royalties share of another artist's track, are the royalties lost?
No, the money stays in the main artist's account and will be released upon the creation of the artist's account.
What is the ISWC code?
It is the code assigned by SACEM to identify a musical work.
What is the ISRC code?
It is a code that identifies the track and captures all data related to the track (statistics). Once assigned, it cannot be changed.
If the artist uses vulgar words or addresses a sensitive or violent topic, should it be specified?
Yes, the "explicit" checkbox should be ticked.
Why can't I be on Apple Music, iTunes, and Shazam simultaneously?
Because Apple, iTunes, and Shazam are part of the same company.
What is Beatport?
It is a reference platform for electronic music, selective, and requires a label to be present.
Can the release date be changed after sending it for distribution?
Yes, but it is better to send for distribution when all metadata is confirmed.
Can metadata be changed?
Yes, but it costs €10 for artist accounts and is free for Premium accounts.
Can the number of tracks in an EP/album sent for distribution be changed?
No, a takedown and re-upload are required to change the structure of a project.
What is the pre-save link?
Pre-save services allow creating a pre-save page, announcing the release of a track/album, with links to streaming platforms. This page transforms into a link page to the platforms once the track is released.
Can platform logos be on the covers?
No, platform logos should not appear on the covers.
What is the purpose of the "explicit" mention?
The "explicit" mention warns listeners that the track contains explicit language, violent content, or difficult topics.
How does Wiseband distribute?
Wiseband uses an intermediary called Labelcamp, an interface owned by Idol (the leading independent French distributor).
What is the difference between a distributor and an aggregator?
A distributor is responsible for delivering music to platforms while an aggregator handles administrative processing.
Where can I track my statistics?
In your user space, Wiseband provides monthly statistics on your streams and downloads.
What is the payment distribution?
Payment distribution is done quarterly, based on the revenues generated by streams and sales.
Is it possible to get an advance on revenue?
No, Wiseband does not offer advances on revenue from distributed music.
Can a track be taken down from distribution?
Yes, a takedown of a track or album can be done at any time from your Wiseband account.